Privacy Policy

Helping Hands Pet Hospice

(Veterinary Relief and Support Services, LLC DBA Helping Hands Pet Hospice, Helping Hands Pet Hospice and Home Euthanasia Service, A Happy Vet, and Cherie T. Buisson, DVM)

Last Updated: August 17, 2026

Veterinary Relief and Support Services, LLC, doing business as Helping Hands Pet Hospice, Helping Hands Pet Hospice and Home Euthanasia Service, A Happy Vet, and Cherie T. Buisson, DVM (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our websites, use our end-of-life and veterinary relief services, or communicate with us.

Information We Collect

We collect personal information that you voluntarily provide to us when scheduling services, filling out forms, subscribing to newsletters, or communicating with us directly.

Personal Identification Information: Name, physical address, email address, phone number, and emergency contact details.
Patient Information: Details about your pet, including species, breed, age, medical history, veterinary records, and end-of-life preferences.
Payment & Financial Data: Credit card details, billing address, and transaction histories (processed securely via PCI-compliant third-party payment processors).
Communications: Messages, emails, text messages, phone call notes, and feedback provided to our team or Dr. Cherie T. Buisson.
Technical Data: IP address, browser type, device information, and website usage data collected automatically via cookies or standard analytics and advertising pixels.

No Sale or Unaffiliated Sharing of Data

We do not sell, rent, trade, or share your personal information with any third parties that are not directly associated with operating our business or delivering our veterinary care services. Any third-party partners or service providers who receive access to your information are strictly bound to use it solely for supporting our operations and maintaining confidentiality.

Email Communications and Marketing Policy

We do not send promotional or advertising marketing emails. Any electronic communications you receive from us are limited to essential service-related updates, appointment confirmations, medical records, invoices, or direct responses to your inquiries. While our professional correspondence may occasionally include links to trusted veterinary resources, pet loss support tools, or recommended services, these are provided purely for informational and caregiving support.

Cookies, Online Tracking, and Advertising Technologies

Our website uses cookies, web beacons, and similar tracking technologies (such as the Microsoft Universal Event Tracking [UET] tag) to enhance user experience, analyze web traffic, and measure ad campaign efficacy required for platform compliance.

Third-Party Advertising Platforms: We partner with third-party advertising platforms, including Microsoft Advertising, to measure ad performance. Through tools like tracking pixels and tags, Microsoft and other ad networks may collect or receive non-sensitive technical data (such as anonymized browsing behavior, page views, and conversion actions) from website visitors to provide measurement services and deliver relevant search ads.
Your Tracking Choices: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Additionally, you can opt out of personalized advertising by visiting the Microsoft Privacy Statement and Ad Choices page or industry opt-out tools like the Digital Advertising Alliance (DAA).

How We Use Your Information

We use the information we collect strictly for professional, administrative, and core business operations, including:

Providing home euthanasia, hospice care, pain management, and veterinary relief services.
Communicating with primary care veterinarians, emergency clinics, or pet cremation/aftercare providers to coordinate care or handle administrative transfers.
Processing payments, invoicing, and maintaining financial records.
Sending appointment reminders, service updates, and clinical/grief support resources.
Improving our website user experience and professional training/speaking resources (via A Happy Vet).
Measuring website advertising performance via ad networks (including Microsoft Advertising) to ensure service visibility on search engines.
Complying with state veterinary medical board requirements, legal obligations, and professional record-keeping mandates.

Sharing and Disclosure of Information

We share your information only under the following limited circumstances necessary to run our business:

Veterinary & Aftercare Partners: With your consent or as necessary for patient care, we share relevant medical and client details with your primary veterinarian, aftercare/crematory facilities, or pathology labs.
Essential Service Providers: Trusted third-party vendors who assist us directly in operating our business (e.g., practice management software, payment processors, communication hosting) and advertising partners (such as Microsoft Corporation) that collect technical data via UET tags for analytics and conversion tracking. You can review how Microsoft handles data by visiting the Microsoft Privacy Statement.
Legal & Regulatory Requirements: When required by law, subpoena, or state veterinary board regulations, or to protect the safety, rights, or property of our practice, staff, or clients.

Data Security and Retention

We implement appropriate administrative, technical, and physical safeguards to protect your personal and medical records from unauthorized access, alteration, or disclosure. We retain medical and client records in accordance with Florida state veterinary record retention laws and standard professional guidelines.

Your Privacy Rights and Choices

Depending on your jurisdiction, you have the right to:

Access or request a copy of the personal information and medical records we hold about you and your pet.
Request corrections to inaccurate personal information.
Manage cookie preferences or opt-out of interest-based advertising tracking via browser controls or consumer choice mechanisms (such as the DAA or NAI).

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any updates will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Veterinary Relief and Support Services, LLC

Attention: Cherie T. Buisson, DVM

Email: info@ahappyvet.com

Website: ahappyvet.com / helpinghandspethospice.com / knowwhenitstime.com